RESERVATION POLICY:

To receive information about availability just send us an e-mail to info@caravanserraglio.com We will respond in our e-mail saying if the apartment or house is available in the period by you requested. If it is available, we will give you an option (normally for 5 days) for the house or apartment. After 5 days, we are free to rent the apartment or house out to others.

To confirm your reservation we ask a deposit. On the moment we receive the copy of the credit-transfer via fax (0039-0733-908284) we will confirm your reservation.

The balance is payable eight weeks before your arrival, unless differently agreed. If you book less than eight weeks before your arrival, we will ask you to pay the total amount with the booking. Once we have received the copy of the credit-transfer we will confirm your payment by e-mail or fax.
If we don't receive the balance payment when due (normally eight weeks before the check-in date), we will regard your booking as cancelled and you will be liable for the cancellation charges shown below. If we are unable to accept your booking we shall return your payment.

If you unexpectedly need to cancel your holiday, let us know as soon as possible. If we are able to rent the house or apartment out to others for the same period we will refund your money. Otherwise the following cancellation policies will be applied:

---If you cancel within 42 days before the check-in date 30% of the total amount has to be paid.
---If you cancel within 28 days before the check-in date 60% of the total amount has to be paid.
---If you cancel from 28 days - 1 day before the check-in date 90% of the total amount has to be paid.
---If you cancel 1 day before the check-in date or on the day of arrival 100% of the total amount has to be paid.

Thank you for your understanding,
Phaedra and Ennio, Agriturismo Caravanserraglio.

Please note that the banking-costs are to be paid by the client booking.

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